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Archive for March 18th, 2009

Dude, you’re getting a Dell! Well, maybe.

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Is it any wonder why Dell is so beleaguered?

So I ordered a Dell, yeah I know, I’m a Mac guy, why on earth would I be getting a Dell. Well the answer is they are practically giving them away. So basically it came down to them making me an offer I could not refuse. I got a “Netbook” with a 16 GB SSD for about $350. I need a PC laptop for a project I am working on, so this appeared to be the right time to add to my collection of over 25 computers. I do own a Dell tower that was supposed to be a Printer RIP for cheap, but the software sucked and I arranged to take it off my client’s hands. I also have another clone PC, but other than that they are Apples, Macs, and a few Ataris

The trouble I have with Dell is I ordered my new computer twice. My first attempt was on March 2nd ( I do have an order number and confirmation e-mail). I was was patiently waiting (this is a computer I DON’T really need) and then an e-mail from Dell arrived on March 10th saying “This order has been canceled.” What’s up with that?? I tried to order again on March 12th, and yeah they have to “tweak” the configuration some, but they say I won’t have it until April 7th. So it take more than a month to get Dell to send a laptop. Wow! How does a company that treats clients (especially an Apple follower) stay in business selling computers when they can get one sent out in under a week?

I can order a custom configured Apple MacBook Pro and have it shipped from China in three to four days. It seems to me that that would be more complex, then some Dell guys in Round Rock, Texas sticking in a 16 GB SSD drive, and slapping a camera into my new Dell Netbook.

Written by Dana Stibolt

March 18th, 2009 at 6:11 pm

Posted in Customer Service,Thoughts

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