Always enjoyed helping others with their problems, computer or otherwise.
A friend once told me, “You sure do see a lot for a blind guy”! Why should you hire me as a Mac or business consultant, or life coach? I see things differently, and that can bring a unique perspective to finding and solving your issues.
I work fast! My consulting and coaching style is about getting to work to meet your goals as quickly as possible. There’s no blah blah blah Internet coaching speak or algorithms where small tidbits of information are doled out over time, and it’s all time-tested advice right from my big nerd brain. I’ve succeeded in business by focusing on the work, not the money. I do the same for my clients; maybe we’ll work together for a few weeks or for many years. I’m here for as much or as little as you need as a coach or consultant.
I’m Dana Stibolt, a lifelong entrepreneur, computer and business consultant, and all-around computer guy. I own and operate a successful, award-winning Apple computer consulting and sales and service business (www.macmedics.com) that I founded in Annapolis, Maryland, in 1989. My Apple consulting, service, and sales work have been featured in The Baltimore Sun and The Capital (multiple times for both) as well as The New York Times, CNET, Cult of Mac, The Mario Armstrong Show, Wired, WYPR/WJHU, WEAA, XM Radio, and even mentioned on the Today Show. My Apple service videos on YouTube have been viewed 1.2 Million times.
My first Apple computer was purchased in 1979 from The Comm Center in Laurel, Maryland, a HAM Radio shop! I own a collection of over 100 Apple computers, ranging from an Apple II all the way to an M1 Pro Max 16″ MacBook Pro and an Apple Studio Display. I am a strong advocate for backing up your data and backing it up in multiple ways automatically. I enjoy solving complex problems (computer or otherwise) and strategic planning.
I’m visually impaired (legally blind) and have had a living donor kidney transplant, so I’ve learned how to plan for anything. I carry two iPhones, two flashlights, a Leatherman Multi-Tool, and a good knife everywhere. I always have a toolkit with me, and I’m famous for always carrying a 40-pound backpack with me. When I work on-site, I also take a 30-pound tool bag. I am a fan of the Navy SEAL saying, “Two is one, one is none.”
I am a Vegan and a daily bike commuter (No spandex, but always a dorky helmet), and I ride rain or shine! My challenges in life (facing death, finding a kidney donor (the big ask), and all the while slowly going blind) have battle-hardened me to take on big goals and achieve time-accelerated outstanding results. In the year I received my kidney transplant, I purchased a competing Apple retailer, macUpgrades, so no matter what, I’m not slowing down when it comes to my goals and living my best life.
About my coaching, consulting, and cooking:
Through my company, MacMedics, I’ve helped countless customers with Apple computer service, support, and consulting. Since 1989 (way before the Apple Store), I’ve had a hand in completing hundreds of thousands of Apple repairs, on-site consulting visits, and remote service calls. Before I had an office or a store, strangers would come to knock on my door to ask about my Apple service. I’m known for solving the toughest Mac issues, including data recovery.
I was Tom Clancy’s personal tech “wizard” (his words) from 1998 until his death in 2013. and I served as a technical consultant for Clancy’s book Red Rabbit in 2001. His estate hired me to collect all of his computers and hard drives and catalog his entire data collection. His domain, www.tomclancy.com was at risk of expiring at one point, so I secured it for him, and I remain the Technical Contact for the domain today. In fact, I convinced him that he needed a website after his domain had no site associated with it for many years. In this photo (from Martha’s Vineyard, MA) to the left, I think I was unknowingly channeling Tom.
I’ve worked with the White House on multiple occasions (For several different administrations, and in one instance, my visit was worthy of its own Tom Clancy story.), and I have hundreds of corporate customers, including some from the Fortune 500, Federal, State, and Local governments, and also the Baltimore Ravens and the Baltimore Orioles! I’m on speed dial for multiple celebrities and at least one billionaire.
I have an eye for design and the refinement of interior spaces. I also design furniture and retail fixtures for use in my retail stores. Apple uses my store, MacMedics, and my building in Severna Park, Maryland, in their official style guide as an example of what a free-standing Apple Authorized Service Provider’s store should look like.
I’ve also got a knack for sniffing out BS, and in one instance, I overheard the personal assistant of one of my clients talking on the phone to a cabling contractor, so I asked about the price for the job in question, and it sounded high! I put them in touch with my cabling guy for a second opinion and saved them a cool $40,000!
I’m a vegan chef too, and I can teach you how to cook great-tasting, high-energy, healthy food to fuel your success and make you feel great!
Over the years, as I worked on Macs and networks on-site and in my stores, my customers started pulling me aside to ask for my advice on other business projects and other issues they faced. When customers and other people that don’t even know me started stopping by my shop to ask for help in other areas outside of computing, I knew it was time to bring my coaching and business consulting to the mainstream (It gets weird when customers mention my name to someone else, and then they tell someone else, then that third person comes looking for me. That’s outstanding word-of-mouth!).
I’m still actively working at and running the show at MacMedics, but I love helping people and solving challenging problems, so coaching and consulting are a natural fit for me. As a gifted troubleshooter, I am always on the lookout for things to help with! I’ve assisted with branding, business matters (start-ups and existing), career, confidence, dating, design, diet, health, marketing, pricing strategy, and even matters concerning divorce.
As a business leader, business niche holder, and IT industry veteran, I can teach you how to make strategic moves to help push your business forward. I can teach you how to tell your story compellingly so that it does not sound like a (vegan) cheesy self-serving diatribe.
I can show you how I got greenlighted for a $1,000,000 loan with just my elevator pitch in less than ten minutes and had it underwritten the next day. The bank’s Vice President said, “As a banker, I get to hear my fair share of bad ideas, but yours is the best I’ve heard in years”!
When the call comes to you, be it for a new life-saving kidney or when the Deputy Counsel to the President says, “That’s the best idea I’ve heard all day,” I can teach you how to respond with quiet confidence and certainty and make a plan for success while staying cool and undercover.
Before I sent this severely liquid-damaged MacBook out to Apple Depot (from MacMedics) for a $299 AppleCare liquid service, I recovered the data before it was shipped out. Even if your machine doesn’t power on, or if it has liquid...Read More
“Dana and the MacMedics team are lifesavers! If you are having trouble with your Mac or Apple product or are in the market for a new device, I highly recommend visiting them. They are knowledgeable, kind, and actually out to...Read More
I recorded a mini-podcast episode about how new Macs have non-removable hard drives and why Time Machine is essential.It’s quick (about 10 minutes), and you can listen to my best radio voice explain some worst-case scenarios for data loss that...Read More
I just helped a Vietnam Veteran find some misplaced photos. It was our honor to sit down with him and help unravel where his photos were at no charge. He had been to a reunion in Alabama for his Seawolf...Read More
Here, I am talking about why AppleCare+ is such a good investment! This is the SECOND time this customer has had a liquid spill incident, and this time, it was a full glass of milk! Also, I talk about why...Read More
I used a combination of Harry Potter and Tim Ferris to find my lost cat, who had been missing for 12 days. First of all, if your cat is missing, my heart goes out to you. This is the worst...Read More
One of my life and business coaching clients needed help acting on his unique selling proposition. I wanted him to rise to the top as an expert in the space that he was in, so I took the reins and...Read More
Zip Disk from 1998 with no Zip Drive? No Problem, I have you covered! This was a fun little data recovery project! I helped a long-time MacMedics client (an architect from Baltimore) rescue the data from a 1998 Zip Disk....Read More
Let’s talk about two-factor authentication. I’ve posted about this before, but my own mother, who put eleven years of hard work into her Facebook page to support the books she has authored, and her business Facebook page got hacked a...Read More
If you’re going to try to be cute with your customized emails, then get it right! “However, what I do recognize is that MacMedics is in its early years.” If you mean that by “early years,” you consider my 33...Read More
World Backup Day was yesterday; today is April Fools’ Day. Backing up your data is no joke. I’m on a mission to ensure that all my customers have their data backed up. Almost every day, we see somebody lose some...Read More
I follow the All the Hacks podcast hosted by Chris Hutchins. I recently listened to his podcast about insurance. Shopping for my homeowner’s policy is something that’s been on my list for like a year. I got a referral from...Read More
Yelp review from 2013: I must tell you about my wonderful experience with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday), and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software...Read More
Here’s what my client said to me when I broke this all down for him: “Damn, I wish I had your business sense, Dude”! One of my coaching clients, whom I have been working with for about a year, has an established business. He...Read More
“My iPhone crashed on a Friday in the middle of moving! The Apple store was unable to help, and I had no phone backup to the Cloud. I arrived before closing, and Dana stayed an hour past closing to save...Read More
A Ph.D. student lost three years of research, photos from fieldwork in Peru, and a book in progress. Hey folks! Please back up your iPhone to Apple’s iCloud. Last week, a MacMedics customer whose husband had just passed away, and...Read More
This is the face your computer will want to see when it falls ill. Dana, the owner of MacMedics, has been fixing Macs since 1989. “The owner of MacMedics in Severna Park, Maryland, is basically an Apple magician. Dana has owned MacMedics for over 30...Read More
Flashback to 2014. I had forgotten about this story! So, this customer (a guy from Baltimore) who has been coming to see me for a few years came in on Wednesday for some iMac service. This same customer wrote a...Read More
1. Subscribe to an online data backup service (The writer of the original story says: My external backup drive sat right next to my laptop in my office (which burned down)). I like BackBlaze! Use my affiliate link for a...Read More
“I took my AirPod Pros to the Apple Store, where they told me they weren’t repairable and I had to buy a new one, and that I had to wait until an appointment three hours later that day to be...Read More
You never know what could happen to your Mac laptop! Let’s imagine you are out of town (or at home) and working on a big project, and you accidentally crack your MacBook Air screen. What would happen if your screen...Read More
This morning, I received an email followed by an even more desperate voicemail from a new customer regarding what he called a “subscription bombing” attack. I called the customer and asked him to forward six or seven emails so I...Read More
A friend of a customer emailed me in a panic about a technology problem. She was registered for an out-of-town trade show to promote her business and had been told she would need to rent a bunch of gear for...Read More