I am so happy and pleased with the customer service I received from Dana, the owner. I took my Mac there for a bad screen, the repairs were more than the machine was worth and I should purchase a new Mac instead of going with the repair. Not what I wanted to hear, but was happy with the upfront honesty. I decided to have them do the backup since the screen was not working. When I got the external hard drive back and ran the migration assistant on my new Mac I noticed I no longer had ANY of my documents, they were gone. I called MacMedics in a panic – Dana took my call and assured me the documents were somewhere and I should not panic. He looked, I looked, and then he got the help of some colleagues – none of us could figure out where all my documents were. I called Apple and spent HOURS on the phone with them – I emailed Dana late at night telling him what I was told by Apple (Microsoft documents don’t back up to the cloud, they were gone). Dana emailed me the next morning and said he didn’t believe that. Later that afternoon Dana emailed me some instructions that he came across on an Apple chat… he helped me find my documents! Without him I would have never restored my documents and they would have been permanently deleted. I am so grateful for Dana’s determination to help me recover and restore what I thought was gone forever. He could have easily told me they did what they were paid to do and it wasn’t his problem, but he didn’t. I highly recommend MacMedics for any and all help with your Apple needs 🙂 Thank you, Dana!!!

As a small business owner, I have to wear a number of hats - not all of which have always fit comfortably. Since I have an extensive technical background, I've always found it easier to perform technically-oriented tasks in the business's day-to-day operations than the more business-oriented tasks, like marketing. Dana has been a massive help to me in the areas in which I've tended to struggle in the past. He is able to convey important, business-critical information and insight in an extremely simple, straightforward, no-nonsense manner that doesn't waste time and helps me get down to business.

So inspired to find a truly caring person on the other end of a tech call! Dana helped fix my iPhone -> Gmail syncing issue in minutes, and he didn’t charge me. Wow. Worth every penny of the service charge, so I insisted to pay! Can’t give more than 5 stars or I would. Thanks again Dana!

I had been having trouble with Safari loading URLs extremely slowly and could not figure it out. I walked in, and Dana went to work on it. He solved it pretty quickly. No charge! To fix something I had not been able to solve for months. Always a superb attitude and knowledge base. They are a pleasure to do business with, and always reassuring to know they are so consistently effective.

"Dana and the MacMedics team are lifesavers! If you are having trouble with your Mac or Apple product or are in the market for a new device, I highly recommend visiting them. They are knowledgeable, kind, and actually out to help you find the best solution to your problem or the best product for your needs. (They won't try to oversell you!)