Customer Service
Dana Stibolt is a Maryland-based entrepreneur, Apple consultant, business technologist, and business and life coach
Dana Stibolt is a Maryland-based entrepreneur, Apple technology consultant, business technologist, and practical business and life coach. He is the founder of MacMedics, an Apple-focused consulting, sales, service, and data-recovery company established in 1989. Dana Stibolt | Apple Consultant, Business Technologist & Coach in Maryland For more than three decades, Dana has helped individuals, professionals,
Don’t take somebody else’s word that your data is gone forever
Don’t take somebody else’s word that your data is gone forever Despite being told his “totally dead” MacBook Air was beyond saving, we were able to investigate the device and successfully recover this professional pilot’s data at a much lower cost than a clean room data recovery service. Our $59 diagnostic fee is a worthwhile
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This one really got to me! This is why nobody trusts the service industry!
This one really got to me! This is why nobody trusts the service industry! There are so many things wrong with this case. I’ll never take your money without counseling you about what I would do, even if that means you walk out of MacMedics without spending a dime! Honesty: The #1 reason I am
This one really got to me! This is why nobody trusts the service industry! Read More »
I’ve fixed this M1 MacBook Air three times under AppleCare+, and it was NOT backed up each time!
I’ve helped the same customer with this MacBook Air M1 with a broken LCD screen three times. Thankfully, this customer had AppleCare+ $99 coverage each time, but the screen was broken to the point where it was black (all three times), so you could not see their data. Each time I assisted them, I had
Please don’t give up on a sick Mac because the Apple Store says it won’t turn on!
Don’t give up on a sick Mac just because the Apple Store says it won’t turn on. Thankfully, the customer who owns this MacBook Pro 16” from 2019 was referred to MacMedics by the Apple Store. I got it up and running while they waited. The unit was having some power port issues, and the
Please don’t give up on a sick Mac because the Apple Store says it won’t turn on! Read More »
I was the Mac guy for Johns Hopkins Hospital and the Johns Hopkins Radiology Department in the 1990’s.
In the 1990s (when I had a full head of hair), I was the Mac guy for Johns Hopkins Hospital and the Johns Hopkins Radiology Department. I was there multiple times per week, and as a frequent visitor, I had my own Johns Hopkins ID badge because I was always taking equipment out of Johns
How I became the #1 sales funnel for one of my clients.
How I became the #1 sales funnel for one of my clients. One of my long-time coaching clients also provides a service to my business; over time, his service has saved me over $100,000. I’ve become his business’s number-one sales funnel. Why? He does not have a marketing system set up; he relies on word-of-mouth.
How I became the #1 sales funnel for one of my clients. Read More »
You never know where your next great business idea might come from. Keep your mind (and heart) open as a business owner.
You never know where your next great business idea might come from. Keep your mind (and heart) open as a business owner. Last winter, I visited a darling little coffee shop, and I loved shopping locally and supporting a fellow small business. I spent generously and was super happy with the vegan treats that were
Another successful Vintage Mac data recovery: A PowerBook G4 from 2003!
A MacMedics customer asked us to recover the data off this PowerNook G4 12-inch from 2003. They had taken it to another shop where they couldn’t figure out how to take it apart and actually broke the Mac’s case. Also, some of the screws were missing (not cool). This particular Mac is notoriously difficult to
Another successful Vintage Mac data recovery: A PowerBook G4 from 2003! Read More »