Flashback to 2014. I had forgotten about this story! So, this customer (a guy from Baltimore) who has been coming to see me for a few years came in on Wednesday for some iMac service. This same customer wrote a letter (on his own) to Apple telling them how much he has struggled with other
You never know what could happen to your Mac laptop! Let’s imagine you are out of town (or at home) and working on a big project, and you accidentally crack your MacBook Air screen. What would happen if your screen were dark, and you could not see any part of the screen? If you’re not
You never know what could happen to your Mac laptop; backup twice! Read More »
This morning, I received an email followed by an even more desperate voicemail from a new customer regarding what he called a “subscription bombing” attack. I called the customer and asked him to forward six or seven emails so I could see what was going on. Sure enough, he had been signed up for like
Unraveling a subscription bombing attack! Read More »
A friend of a customer emailed me in a panic about a technology problem. She was registered for an out-of-town trade show to promote her business and had been told she would need to rent a bunch of gear for the show. She was ready to hire me to help, and since I also run
It’s nice to have a friend in the business! Read More »
While changing batteries in a TV Remote is not part of the Apple work I normally perform at MacMedics, I do love helping folks who need tech assistance. It’s a thing when you are in the neighborhood computer shop, and I love it! This is a note from 2017 that our customer Mellisa posted on our
Want to know what really touched my heart today? Read More »
Dear random bank looking to gain my business: You won’t get it. Dear Dana Steibolt I am a business loan and relationship officer at XXXXXXXXXXX located in PA and MD sinceXXXX and one of your customer.I would like to meet you and learn about your business.I have experienced that many business owners deal with financial
Dear random bank looking to gain my business: You won’t get it. Read More »
Dana was able to help Ashley find her missing data that was lost in iCloud. Read her review of MacMedics (Dana’s company) regarding the extra time and effort Dana put in to help her bring this data loss situation to a close. The 2022 Backblaze Backup Survey (A link to this is in our post)
I am so happy and pleased with the customer service I received from Dana Read More »